Last updated: 2026
Campaign bookings
Outdoor advertising bookings reserve a physical site for an agreed period. Cancellation and refund terms are set out in the booking confirmation issued for each campaign.
Cancellation before display
Where a booking is cancelled before printing and mounting begin, any amounts already committed to production, permissions or site reservation may be non-refundable.
Cancellation after display begins
Once a campaign is live, the reserved period is generally non-refundable, as the site has been withheld from other advertisers.
Disruptions outside our control
Where a display is disrupted by circumstances outside our control, such as regulatory action or extreme weather, we work with the client on a suitable extension or replacement site.
Raising a request
Cancellation and refund requests should be raised in writing with our team using the contact details on this website.